If you’re having an issue with video playback try the following steps:

  1. Refresh your browser window to restart the stream (You may have to refresh after purchasing or logging in once the stream goes live!).
  2. Upgrade your browser (Older browsers might not be offering you the premium in speed and security to view this content).
  3. Try to access the stream from a different browser. We recommend Chrome or Safari. (Just remember to logout first!)
  4. Try to stream the video in a new private window on Safari/Safari mobile or new incognito window with Chrome/Chrome mobile? 
  5. Disable ad-block and try to clear your browser's cache and cookies. If the browser you're using or a page you're viewing is displaying problems, try to clear the browser's cache first. If that doesn't fix the problem, try to clear the browser's cookies next.

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